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EMERGENCY COMMUNICATIONS  
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When to call 9-1-1?

9-1-1 should be used in reporting emergency situations. An emergency is any situation that requires immediate assistance from the Police/Sheriff, and/or Fire/EMS.

If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Clock and Phone

When not to call 9-1-1...

  • for information
  • for directory assistance
  • when you're bored and just want to talk
  • for paying traffic tickets
  • for power and other utility outages (unless potential endangerment from downed wires)
  • for your pet
  • as a prank

Emergency preparedness is important for every family and business.

If you call 9-1-1 by mistake, don't hang up. Tell the call taker what happened so they know there really isn't an emergency.

Help us Help You!

  • Answer all Questions
  • Don't Hang Up
  • Follow Instructions

9-1-1 Tips and Guidelines
The National Emergency Number Association (NENA) and The Association of Public-Safety Communications Officials (APCO) have established helpful hints and a list of the top ten tips for calling 911.
Making 911Work for You.

New Non-Emergency Number

SNOPAC 9-1-1 is proud to announce a new number for the community to use to report non-emergency law enforcement issues.

Non-Emergency Phone number: 425-407-3999

As the county has grown, the approach of having everyone call 9-1-1 for emergencies and non-emergencies alike is no longer tenable. When people with non-emergencies call 9-1-1, those with true emergencies can potentially have their calls delayed because SNOPAC has to answer every call in order to determine if a caller has an emergency. Our intent is to take non-emergency calls off 9-1-1 to reduce possible delays and improve public safety service delivery.

In an effort to better serve our community and to align our county with the national standard of reserving 9-1-1 for emergencies, SNOPAC has implemented a non-emergency number 425-407-3999.

The non-emergency line will be answered at SNOPAC, by the same staff, but designed so that 9-1-1 calls are answered first.

Our intent is to take non-emergency calls off 9-1-1 to reduce possible delays and improve public safety service delivery.

When you call 425-407-3999 you may be placed on hold or you may be placed in a queue. You may hear a recorded message with information about alternative numbers or resources you may use instead of waiting for a dispatcher.

A few guidelines to follow when you decide if you want to call 911 versus the non-emergency line:

  • Always use 911 for any fire and medical call, no matter how minor you think the medical problem is.
  • Call 911 if your police complaints involves a gun, is a crime happening now, or a situation that needs police to prevent or stop an injury or property damage

425-407-3999 is the number to report non-emergency law enforcement related complaints Such as a non-violent crime that occurred earlier where there is no suspect information.

  • Situations where emergency services personnel are needed but there is no immediate danger to life or property
  • A found pet or property
  • Illegal firework complaints
  • On-line crime reporting is available at www.mycrimereport.us

If you are not sure if your situation is an emergency, you are encouraged to call 9-1-1. More Information can be found here.

Prepare, Plan, and Be Informed

Emergencies happen every day—often when you least expect it. The Ready Campaign encourages all Americans to have an emergency supply kit, an emergency plan, and to be informed about the different emergencies that can happen in their area and the appropriate responses.
Emergency preparedness is no longer the sole concern of earthquake prone Californians and those who live in the part of the country known as Tornado Alley. For Americans, preparedness must now account for man-made disasters as well as natural ones. Knowing what to do during an emergency is an important part of being prepared and may make all the difference when seconds count.

The web site http://www.ready.gov provides informative and essential information in helping families and businesses plan for the unexpected emergency.

Prepare: Get or make an emergency kit.
http://www.ready.gov/build-a-kit

Plan: Make a Plan. Your family may not be together when disaster strikes, so it is important to plan in advance: how you will contact one another; how you will get back together; and what you will do in different situations.
http://www.ready.gov/make-a-plan

Be Informed: Learn more about the potential emergencies that could happen where you live and the appropriate way to respond to them. In addition, learn about the emergency plans that have been established in your area by your state and local government.
http://www.ready.gov/be-informed